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Career Opportunities
Customer Relations, Accounts and Executive Assistant
Location: Hamilton, Ontario
Position Start Date: May 31, 2010
About Cygnus Applied Research, Inc.
Cygnus is an international research and consulting firm serving the not-for-profit sector. The company conducts independent and client-specific research on philanthropic trends, publishes books and professional papers, and trains staff and volunteers. Cygnus' client list includes some of North America's most prestigious institutions and our senior staff are among the most recognized leaders in the sector.
About the Position
This is a full-time position suitable for a dynamic self-driven individual with excellent interpersonal skills who requires minimal supervision. The person that joins our team will find themselves both challenged and inspired by a fast-past work environment that rewards creativity, thoughtfulness and provides substantial opportunity for advancement.
Job functions include:
- managing the President's schedule and screening calls;
- handling customer inquiries and related reception duties;
- processing book orders and event registrations;
- maintaining and updating Cygnus’ Customer Relations Management (CRM) Database;
- managing office needs, including dealing with suppliers;
- communicating with industry representatives and the media about Cygnus’ future research and activities;
- bookkeeping and other light accounting duties associated with order transactions, record keeping and tracking;
- creating inventory, sales and performance reports.
About the Ideal Candidate
The successful candidate will demonstrate the following skills and experience:
- the ability to provide superior administrative, customer relations and executive support;
- exceptional telephone manner and upbeat customer service-oriented demeanor;
- superior English language proficiency, both written and oral;
- be an adaptable, quick-thinker able to handle the multiple responsibilities of a small office environment and meet new challenges;
- experience with order processing, data entry and managing customer lists and/or database records in an electronic system;
- an accurate and fast typist with mastery of Word, Publisher, Excel and PowerPoint;
- educational background in business administration, public relations and/or experience working in an office or customer service-focused environment
- Minimum five years work experience.
In addition, possessing the following assets or experience will strongly enhance your application:
- knowledge of Salesforce or similar customer relations management databases;
- bookkeeping and/or accounting experience;
- public relations and/or event management or promotion experience.
Starting Salary
$35,000 to $37,500
Application Process and Deadline
To apply, please send your CV (maximum two pages) and covering letter to Patricia Sinka at career@cygresearch.com.
Deadline for applications is Wednesday, April 7, 2010.
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